Osborne Illusion Systems P. O. Box 36155 Dallas, Tx. 75235 Bentli@aol.com Additional shipping charges are determined by the total order amount, destination and requested method of shipping. If you do not wish to place your order online, you may fax your information to 214-824-4322, or send your order and payment to Illusion Systems, P.O. Box 36155, Dallas,TX 75235. All of these are accessed by Illusion Systems employees and are secure methods of placing your order. Questions may be emailed to Bentli@aol.com or faxed to 214-824-4322. Refunds are issued in the form of exchanges and/or store credit.